FAQs

1. What materials are Soufarox socks made of?

Our socks are crafted from high-quality, breathable cotton—typically a mix of cotton, spandex—to ensure comfort, durability, and a snug fit. Specific material composition is listed on each product page.

2. Are your socks suitable for sensitive skin?

Yes! We use soft, hypoallergenic fabrics and avoid harsh dyes or irritants.

3. Do your socks stay in place during activity?

Yes! Our socks feature reinforced heels, arch support, and elasticated cuffs designed to prevent slipping—even during walking, running, or sports.

4. What sizes do you offer?

Our socks are designed to fit EU shoe sizes 36–45 (approximately US Men’s 4–12 / Women’s 5–13). They feature stretchable cuffs and arch support for a flexible, comfortable fit across a range of foot shapes.

5. How should I wash my socks?

To keep your socks looking and feeling great:

Machine wash cold (max 30°C / 86°F)
Wash with similar colors
Avoid bleach and fabric softeners
Tumble dry on low or air dry
Following these steps helps maintain elasticity, color, and shape.

6. Are your socks unisex?

Most of our designs are unisex and fit both men and women comfortably thanks to their stretchable construction. However, some styles may be tailored slightly for specific foot shapes—please refer to the product description for details.

7. How do I initiate a return?

Contact us at soufarox@outlook.com to start the return process. Our customer service team will respond within 48 hours and guide you through the next steps.

8. Can I return worn socks?

Due to hygiene reasons, we do not accept returns of socks that have been worn.

9. Can I cancel my order?

You may cancel your order within 24 hours of placing it. Once your order has been shipped, cancellation is no longer possible.

10. What should I do if I received the wrong item?

Please contact us immediately at soufarox@outlook.com. We will work quickly to resolve the issue and ensure you receive the correct item.